Encounter AI - Advisor

Encounter AI's 'Advisor' is a state-of-the-art solution tailored for multi-unit restaurant operators, specifically within the Quick Service Restaurant (QSR) sector. It leverages advanced technology and analytics to transcribe and analyze voice interactions between employees and customers at the point of sale—whether at a front counter or drive-thru. By capturing these interactions with a proprietary microphone and sound card, 'Advisor' provides unparalleled insight into customer service performance by transcribing conversations with 99.7% accuracy. The platform goes beyond simple transcription; it analyzes conversations for key operational insights, facilitating immediate, actionable reporting that helps improve upselling tactics and employee performance. This innovative approach eliminates the ambiguity typically associated with customer interactions and enhances the overall efficiency of service. For instance, if every employee successfully upsold just one additional item per order, it could result in staggering revenue increases—potentially translating to hundreds of thousands of dollars annually for a single restaurant. The system not only drives higher revenues through targeted suggestions but also fosters a culture of responsible staff training and improved guest satisfaction. The seamless installation process means restaurants can start benefiting from 'Advisor' in less than two hours, further positioning it as a must-have tool for modern restaurant operations looking to stay competitive in a fast-evolving marketplace. With a dedicated Customer Success team, Encounter AI ensures that each client receives personal coaching and ongoing support to achieve their operational goals, ultimately transforming customer service interactions into measurable business success.